Complaints and Feedback Policy

Last updated: 20 July 2026

Widen CPD is a service line of Widen Migration Experts, operated by Dynamic Consultancy Pty Ltd (ABN 19 167 039 250), an OMARA-approved CPD provider (PPA10000420).

Making a complaint

You may submit a complaint about any Widen CPD activity in writing to cpd@widen.com.au. Complaints may relate to content, delivery, presenter conduct, administration, billing, or any other aspect of the service. Please include your name, MARN, the activity concerned, and the outcome you are seeking.

How we handle complaints

We acknowledge complaints in writing within 5 business days.
Where a complaint can be resolved within 20 business days, it will be. Where a complaint requires longer investigation, we will inform you of the expected timeframe.
Complaint records are retained for at least 2 years and reviewed periodically to identify any systemic issues.
We treat complaints confidentially and will not disadvantage you for raising a concern.

Feedback

After each activity — both live (Category A) sessions and self-paced (Category B) modules — you are invited to complete a feedback survey, and to raise any concerns about content accuracy, currency, conduct, technical issues, or accessibility. Feedback is linked to your enrolment record and is not anonymous, so that we can follow up with you where a response is needed and can evidence how concerns were addressed. Feedback is reviewed after each activity and informs the continuous improvement of our activities and our internal audits.

Raising a matter with OMARA

Where a complaint relates to conduct that may fall within OMARA’s regulatory remit, you may also raise the matter with the Office of the Migration Agents Registration Authority (OMARA) at www.mara.gov.au.