Widen CPD is a service line of Widen Migration Experts, operated by Dynamic Consultancy Pty Ltd (ABN 19 167 039 250), an OMARA-approved CPD provider (PPA10000420).
Cancellation by you — live sessions (Category A)
If you cancel more than 7 days before the activity, you will receive a full refund less a reasonable administration fee not exceeding 10% of the registration price.
If you cancel within 7 days of the activity, you will receive a credit valid for 12 months towards a future activity. A refund may be provided at our discretion where exceptional circumstances apply.
Cancellation by us
If we cancel an activity for any reason, you may choose either a full refund or rescheduling to another activity. Fees paid in advance are protected.
Self-paced modules (Category B)
Self-paced modules are private study activities with assessment, delivered online and completed in your own time. Your enrolment is valid for 12 months from the date of purchase.
Before you buy, a free preview of each Category B module is published on its page: the module's learning outcomes, one full sample section of the study material, and sample assessment questions with the correct answers shown. This lets you assess the content and its suitability before any payment.
Before you open the study material: if you have enrolled but not yet accessed the full study material, you may request a full refund by emailing cpd@widen.com.au.
After you access the study material: because the full module is delivered to you as soon as you open it, change-of-mind refunds are not available once you have accessed the study material. The free preview is provided precisely so you can decide before you buy.
Enrolment expiry: a Category B enrolment must be used within 12 months of enrolment. A lapsed, unused enrolment is not refundable; you may re-enrol in the module for a fresh 12-month period.
Duplicate or accidental purchases are refunded in full.
If a module is faulty, not as described, or you are unable to access it because of a technical fault on our side that we cannot resolve, you are entitled to a refund.
If we withdraw a module after you have paid and you have not completed it, you will receive a full refund. Fees paid in advance are protected.
Nothing in this section limits your rights under the Australian Consumer Law, including the guarantees that services be provided with due care and skill and be reasonably fit for the purpose described.
CPD points and attendance
For live (Category A) sessions, CPD points are only awarded where you attend for the duration required by OMARA. Partial attendance does not attract CPD points, and is not in itself grounds for a refund where the activity proceeded as scheduled. Participants who do not attend for the required duration are notified and offered a credit toward a future session.
How refunds are processed
To request a cancellation, refund, or credit, email cpd@widen.com.au with your name, MARN, and the activity concerned. Refunds are processed within 10 business days to the original payment method.
This policy does not limit your rights under the Australian Consumer Law.